FAQ
How can I contact you?
Our Customer Care team is here to assist with any enquiries, including sizing and orders.
Please submit your message through the contact form below and we will respond as soon as possible.
What is your return policy?
We offer a 60-day returns or exchanges on eligible items. For full details, please refer to our Returns Policy.
What payment methods do you accept?
We accept major credit cards, Apple Pay and PayPal.
When will my order arrive?
Shipping times vary by destination.
Standard delivery typically arrives within 4–11 business days after dispatch.
How do I track my order?
Once shipped, you will receive a tracking link via email.
If you have not received this, please check your spam folder or contact us for assistance.
You can also track your order by entering your tracking number in the 'Track Order' page.
Are duties or customs fees included?
Import duties and taxes may be applied by your local customs authority.
These fees are not charged or controlled by us. For further information, please contact your local customs office.
What if my item arrives damaged or faulty?
If you receive an item that is not as expected, please contact us with photos of the issue. Our team will review and assist promptly.
Where does my order ship from?
Her Collective is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.
Do you have free shipping?
Currently yes, we do offer free shipping for orders within Australia!
Do you offer any bundle deals or special discounts?
Yes, we regularly run exclusive deals and limited promotions on out best selling products!
Currently we are running a 50% storewide sale, check out our home page so you don't miss out on our exclusive deals.
How do I use or clean my product?
Clear, easy-to-follow instructions are included with most items. If you ever need help with setup or care, feel free to reach out—we’re always happy to help.
Get in touch
Have questions about your order or a general enquiry?